We hope that you will be delighted with your purchase from Biscotti and Kate Mack.
In the event that an item was not as expected, you may return your purchase (except Christening gowns) within 30 days from the date of delivery. All returned items must arrive in the same condition as when they were shipped. Items should be unworn, unwashed and still have all original tags attached.Christening gowns must be returned (postmarked) within 5 days of the date of delivery. Christening gowns returned outside of the 5 day window will be accepted up to 30 days from date of delivery but are subject to a 25% re-stocking fee which will be deducted from the refund.
If you would like to make a size exchange, please place a new order online for the size desired and return the unwanted item to us using either option listed below. Biscotti Inc. reserves the right to deny refund if the merchandise does not meet return policy requirements, The merchandise will be shipped back to you at your expense.Initial freight charges, if any, are not refunded. A copy of the receipt, packing list or invoice must be included with the return.
You may return your merchandise in one of two ways:
1) You may ship the item pre-paid to:
5601 San Leandro Street, Suite 3
Oakland, CA 94621
*We recommend that you use a shipping carrier that will provide a tracking # or delivery confirmation. Insurance is also recommended.
2) You may request a pre-paid shipping label by contacting us at: firstname.lastname@example.org Please contact us from the email address used to place your order. You will receive a shipping label via email within 2 business days. *$9.95 per item may be deducted from your refund.